Patients are advised to come a day before surgery for admission. Admission to inpatient room will be made between 3pm and 5pm every day. In exceptional cases, room may be allotted, based on availability.

Admission counseling

At time of admission, counselors will explain:

• Approximate cost of surgery
• Average length of stay
• Date of surgery
• Type of surgery
• Implant details
• Name of surgeon
• Visiting consultant’s charges
• Any contingency cost that may occur during or after surgery
• Patient’s diet and medication
• Investigation fee, discharge medication, attendant’s meal charges, etc. are not included in the approximate cost.

At the time of admission

• One attendant pass will be provided.
• Attendant should carry pass at all times within hospital premises.
• An initial deposit will be collected for room request.
• Patients availing credit facilities are to provide authorization/credit letter from the company.
• If you are liable for health Insurance policy, inform the insurance desk at the time of admission. For more details, contact admission desk staff.

• Operation theatre complex has four major operating theatres, providing facilities that enable the performance of advanced surgical procedures.
• State-of-the-art operating theatres can handle a full range of surgeries from day cases to the most complex procedures.
• Operation theatre complex is equipped with modern equipment and laminar airflow technology, which gives extra prevention against the risk of airborne contamination and surgical site infections.
• Operation theatre is operated seven days/week to cater for the needs of patients seeking surgical procedures.

• Rooms will be allotted only based on availability
• For room change, you can contact the admission desk.
• Only one attendant will be permitted to stay in the patient’s room.
• Hot water facility is available on every floor.
• *Wi-Fi connectivity is available.
• For any assistance, inpatients can use the ‘Nurse Call System’.
• *Laundry service will be available on request.

• Visiting hours: 10 am to 12 pm and 4 pm to 6.30 pm every day.
• Visitors are allowed only with visitor’s pass.
• Only one visitor will be permitted to the patient’s room

• Payments is accepted through demand draft, credit card and debit card.
• For credit/debit cards, ensure maximum cash withdrawal limit per card per day is sufficient to pay final bill.
• Make all payments at cash counters only and collect receipts immediately.Food
• Patient’s food provided by Ortho-One with extra charges.
• Attendant’s food will be provided on request with extra charges
• If separate meals are taken break-up charges will be applicable.
• For non-vegetarian or special food, please inform our Dietician well in advance.

• Patient’s food will be provided by Ortho One at extra cost.
• Attendant’s food will be provided on request at extra cost.
• If separate meals are taken break-up charges will be applicable.
• For non-vegetarian or special food, please inform our Dietician well in advance.

We have cashless facility for the following TPAs/insurance providers:

• Vidal/TTK.
• Maxbupa.
• Religare.
• Reliance.
• Cholamandalam.
• Star Health (Private)

To avail cashless facility, submit a copy of your insurance policy and ID card given by the insurance company.

For Reimbursement, contact the insurance desk along with your final bill, advance/deposit receipt, OP bill receipt, post-op bill receipt, insurance claim form & discharge summary on the day of discharge itself.

• Guest house is available.
• It is situated around 1.5 Km from Ortho-One.
• Air-conditioned rooms are available for patients.
• For details contact +91 9976099883
• Rooms are available based on availability.

Ambulance pick-up and drop available on request. Please contact +91 9976099883 – extn. 788

• Avoid bringing children to the hospital. Bring them only if they require treatment.
• Do not smoke.
• Use water and electricity carefully.
• Keep your room clean and safe.
• Do not tip any employee.
• We are committed in delivering the best of health care and treatment. We seek to continually improve our services and therefore request you to kindly fill the feedback form and hand It over to the Ward Secretary.